The video is skipping or lagging! What now?

Sorry for the trouble! Here's a list of solutions or devices that should help fix your playback issue.

iOS (iPhone & iPad):

• Logout of the app and log back in.
• Totally close and restart the app like this: https://support.apple.com/en-us/HT201330
• Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
• Restart your iOS device and open the app.

Android:

• Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
• Restart the Android device.
• Reboot your internet modem and/or wireless router.
• Log out of the app, and log back in