1. Help Center
  2. Watching Videos

The video is skipping or lagging! What now?

Sorry for the trouble! Here's a list of solutions or devices that should help fix your playback issue.

Computer:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari. 
  • Make sure your Flash is up to date by visiting this link: http://get.adobe.com/flashplayer/.
  • Restart your wireless router or modem.
  • If you continue to have issues playing on your device, please contact us.

iOS (iPhone & iPad):

  • Logout of the app and log back in.
  • Totally close and restart the app like this: https://support.apple.com/en-us/HT201330
  • Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
  • Restart your iOS device and open the app.

If you are having trouble within the web browser of the device, try these things:

Android:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback. 
  • Restart the Android device.
  • Reboot your internet modem and/or wireless router.
  • Log out of the app, and log back in

Apple TV:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Restart the Apple TV device.
  • Reboot your internet modem and/or wireless router.

Roku:

  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Restart the Roku device.
  • Reboot your internet modem and/or wireless router.

Chromecast:

  • Make sure your device and Chromecast are on the same wifi network.
  • Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
  • Unplug Chromecast and plug back in.
  • Restart your wireless router or modem.